Avoid this terrible company if at all possible. I have had to wait 2 weeks for this disaster of a company to pull their finger out and do a small chip in my screen, I can only believe that it is the office/admin staff that have no concept of time. First, I have been forced to use this useless company by my insurance. The insurance company (I assume) are getting a greasy palm from Auto Windscreens, or are the cheap and nasty company of the industry. The member of staff that turned up to do the repair was on time and efficient. I have no complaints regarding this. However, the staff at the central office couldn't organise a drinking competition in a brewery. I have now had to contact the central office 4 times. None of the staff I have had the misfortune to deal with showed any knowledge or idea that they knew what was going on. I was passed around the phone system, cut off and generally shown how poorly this inept company is run. Finally, I spoke to a manager. I can now see that they are hiring even worse mangers than phone operators. He stated that a 2-week wait is normal. So how is it that Auto Glass can do the same repair in 24 hours? I have tested this by calling their operations centre. Speaking to the tech' that carried out the repair, he said that the office can't schedule to save their lives. On average the travel time per day is 4 hours. There is no wonder the tech's are unable to offer a reliable service. To make matters worse, you can see the repair. But what else did I expect for such a poor company. Rubbish. I have lodged a complaint with auto windscreens, let's see if the office staff can deal with this in a timely manner or if the industry ombudsman will be needed. I'm not holding my breath.