I was a bit put out when I was told that I could not get my windscreen replaced for over two weeks but the staff assured me that my windscreen would be fine until then and it would not shatter. And they were right. When it came to the appointment I had texts from the office and then some from the technician. In the end I knew almost to the minute when he would arrive. When he did arrive he discussed what he was going to do and how long it would take. He was friendly, courteous and left no mess behind. He asked me to inspect the car before asking me to sign & pay for the works and explaining what not to do until the new screen set in place. All in all a very god experience without any hassle.