Booking the repair was easy, but actually having the windscreen repaired has been torturous. The first technician was supposed to arrive by 1pm, he hadn't, so I rang him on the number provided and he said that I wasn't even on his job list. He promised to ring the call centre who would then ring me. By 1.30pm, and no call, I called Autoscreens to be told a new technician was enroute. By 3pm, when there was no sign of the technician, I rang Autoscreens again. Apparently he was still enroute and the problem had been that his van wasn't big enough to hold a windscreen!!!!!!! I was assured he would be with me by 4.30pm. At 4.30pm, when the technician hadn't arrived, I rang Autoscreens who patched me through to the technician who said it would be 5.30pm by the time he would get to me. I checked that he had been given a heated windscreen, which I had advised upon booking the job, to be told that no he hadn't. There then didn't seem much point him coming to do the replacement if he had the wrong windscreen. I then rang Autoscreens again to be told that although they did have it marked that a heated windscreen should have been brought, they couldn't explain why it hadn't. Autoscreens said that they would ring the next day to arrange a new appointment. They hadn't rung by 10am, so I rang them (again). They've now booked a new appointment for a week's time and apparently "Customer Care" will investigate and ring me. I have no hope that either the technician will turn up or that Customer Care will indeed call. This has to be one of the most incompetent organisations that I've ever encountered with no appropriate reporting structure or anyone willing to take responsibility. If it wasn't that my insurance company insists that I have to use them, I wouldn't go anywhere near them.