Unbelievably bad service! Reported broken screen on 14th October. Took the job away from them on 1st December. In this time 8 appointments made and either cancelled by them, no show or wrong date. Excuses were:- screen not delivered to them (twice), Delayed by bad weather, Screen damaged (twice), Wrong trim, Small fitting part missing, Wrong screen. All this is spite of frequent phone calls from me to depot and head office and promises by various "management" to oversee or monitor the situation. The final straw was when an appointment for PM on Wednesday 2nd December was confirmed by SMS as being AM on Tuesday 1st and then cancelled "cracked screen". Avoid them like the plague and don't let your Insurers push you into using them.