I would make sure that all friends and family steer clear of Auto Windscreens. I have had nothing but trouble since choosing to use this company. First of all at booking I called on the day to make sure everything was going ahead as I had no communication at all. After speaking with the third call operator they finally found my details to explain that my status of job was 'open' meaning that an engineer was not appointed to my job. Having taken the day as unpaid holiday I was disappointed to hear this but what was worse was that I was not even informed the job would not be going ahead! This was the re-arranged. Lets just say that Auto Windscreens were true to their first disappointment and followed in suite as this time when again not being informed I was told the job would not be going ahead as the glass had not been ordered. A windscreen replacement and the GLASS has not been ordered. Auto Windscreen - how ironic. Another wasted day of no pay. I have always asked for my money back and have requested a call back from the complaints department from the second time this happened. I have never received a call from the complains team who are suppose to respond to a call within 7 working days, well hear I am 15 working days and counting still calling and still requesting a call back from the complaints team. This has caused me nothing but stress and very annoying head ache. When the work was completed on my windscreen my window wipers do not line up as they previously did and the inside of my dash board had mud and dirt all over. The glove compartment also gained a filthy display of boot prints. Thank you Auto Windscreen. You really out did your self. Please what ever you do avoid Auto Windscreens at any opportunity. I will continue to inform friends and family of the shocking service I have received. I am still waiting by the phone for a call back from the complaints team and under no illusion I will be waiting a very long time! STAY AWAY from AUTO WINDSCREENS!