1st appointment : no-show. 2nd appointment : changed the time of day without telling us, so arrived and we were at work. 3rd appointment : brought wrong windscreen, even though we had braved their phone system and spoken to two people to clarify the model needed - both times we were told that their systems were down and the message would be passed on. The fitter took note of which windscreen we needed and went away.. 4th appointment : brought another windscreen but still the wrong model. 5th appointment : arrived and told my wife they can't do the job because it's too wet and windy to erect their canopy! She asked whether they've heard of the weather forecast and also mentioned that we could have cleared space in our double garage if they had informed us promptly this morning. Complete waste of space - we have cancelled the order and insisted that our insurance company appoints a more experienced company - note this one only started a few years ago and is appalling, based on our saga of missing work on 5 occasions in the past 3 weeks.