Made claim via insurance for windscreen replacement on 27/10/15. Took day off work for windscreen replacement but received call on day of replacement to cancel appointment. Wasted day. Made appointment for a weekend appointment as I couldn't take another day off work. Got call on morning of appointment again to cancel. Made another appointment and again got call on morning of appointment to cancel. Throughout this time, made numerous phone calls to Auto Windscreens but didn't really get anywhere. They promised to ring back but seldom do and in fact you have to ring them to find out what day they've given you an appointment. It was rather surprising to hear their own staff advising to go elsewhere because they can't cope with the workload and their administration is in a mess. Windscreen was finally replaced at the 4th appointment, 1 1/2 months after I first rang them. Quick and hassle free service it isn't. The technician who finally came out was a pleasant enough chap though.