Me and my family are on holiday and incurred a cracked windscreen on the 11th July due to a stone hitting us on the way to Portsmouth from Liverpool. I'm transporting my 2 year old daughter, wife, dog, and Grandmother-in-law, and need to leave for home on the 15th July (Friday). I made contact with Auto Windscreens on Tuesday morning after Autoglass said they wouldn't be able to complete the job until the 18th July. Auto Windscreens said they would complete the work initially on the 15th July according to their job page. This then changed to the 16th July, and then the 21st July, and we were called by an agent since they were confused about their own dates. It turns out that it's a 2 part job and "the system can't deal with such jobs". After that scare, I was asked to pay for the repair since the car I own is part of Jaguar's management fleet, so a standard insurance-based claim isn't possible. I did so, at a cost of £1071.89, in the hopes of getting the job sorted quickly. We were then given a job date of 14th July between 12:21 and 14:21. We stayed in on the 14th July to ensure the repair-person would be met, but at 13:30 when I checked on the job page, the time had changed to 14:00 to 16:00. I rang because I was concerned, and was told again that "that's the second stage of the job, the system can't deal with the two stage jobs" but that "there is an engineer assigned and he'll be there by 14:21". I then received a phonecall immediately afterwards stating that the glass that had been delivered for the afternoon delivery had been incorrectly labelled by the supplier and was unfit for the repair. There's nothing else that can be done apparently, except to get a reimbursement. I've wasted most of my holiday trying to get this sorted out (our first in 2 years) and I'm incredibly upset by the whole affair. I would not recommend Auto Windscreens to anyone who needs a job completing with any degree of urgency or professionalism. What should be simple from the customer's side has been a, frankly, ridiculous chore. Terrible customer service, the whole experience has been absolutely horrible. No offer of any reparations for time wasted were made either, just "there's nothing more we can do". I now have to drive 250-odd miles with a cracked windscreen due to this incompetence. I will be issuing a formal complaint and seeking some form of reparation for the massive inconvenience Auto Windscreens have caused me and my family. Also been on the phone for 45 minutes to issue a complaint, still no answer.