This is now the third time I have been rescheduled on the day. My replaced screen is leaking. They were not able to offer a prompt appointment to make the initial replacement and then phoned on the day of the appointment to say the technician was not available. Finally replaced the screen on Christmas Eve. ( The technician scratched the woodwork of my car interior in the process - something which I only noticed a few days later). The screen has leaked ever since. Difficult to arrange a convenient appointment - they are all at the company's convenience and then the appointment was cancelled on the day this week - no technician available. Rescheduled for today after some fairly forceful negotiation on my part, and now cancelled as the replacement screen is not available. I am not a complainer, but I don't think I have ever had such bad service from any company. Look at the reviews - something has happened to this company recently. Avoid!