had to use them back in October/November totally trashed my car, door cards torn ,scratched window tint on the adjacent windows bent the quarter-light door bar scratched paint work to the car i then had to change my windscreen too and as they are the perfered repairer my insurance company said i needed to use them so i agreed to use them on the conditions they would put right all they had done wrong which they agreed to do they sent out a engineer to assess the damages and it was all lodged and pictures taken i was told buy their guy it was appalling and how this has happened was beyond him and that they would put it right so i agreed to let them do the windscreen ,paid the money as requested they then told me an engineer would come out to me on the 13th Jan on the 13th jan i call them to find out what time they would be coming as i had not herd anything from them i was then told it was cancelled with no reason why on there system they called back said they would be there tomorrow first thing which i was delighted by. they came at 9 am and didn't leave till 1 pm after telling me it was a 2 hr job so that messed my whole day up but to be fair to the engineer there was doing there best just a problem jobs even after all this they still never rectified the problems from back in October and i have been on the phone for over 1 and a half hours on hold on Thursday 35 minutes Friday 28 minutes and today still on hold and it has been 45 minuted and counting i call the number was given 03336964548 by engineer and booked on jobs last time still no answer can believe this national company is treating me like this and let people know if you decide to use this company then be very very aware do not let them leave till you are happy with there work