Tried to book a chip repair as they are insurers recommended repairer and was given a booking in 6 days,(from a 24/7 day operation!!! , Got my broker to arrange someonelse the next day ,so tried for 2 days to phone and cancel booking , tried all 3 variations of new booking , existing booking and customer service but only got the same recorded message of "all our operators are busy" held on several occasions for 10-20 mins and once for 35min!!!! gave up and requested call back from their site link, still waiting ,so someone is going to have a wasted journey monday.