Had a Cracked windscreen before Christmas 2015, Again like other people told that I could only use Auto Windscreens, the best they could do was 5 weeks 19th January 2016, the guy turned up midday, Nice bloke, he had come from Peterborough to the East of Suffolk over 100 miles away, when they say they have a depot in Norwich, 30 miles away. Fitted screen and I noticed there was a scratch on the inside, he tried to polish it out but could not do it so phoned up his depot to organise a replacement screen to be fitted, they said it would take two weeks and it got booked in again on the 8th February? Taken another day off work and low and behold no one has contacted me to say anyone is coming, and I have spent 1 hr on their 24hr 365 day contact number and all I get is that all there advisers are busy and thank you for calling, that’s at 2am on Sunday the 7th Feb, still on phone so do not hold much hope of getting anywhere ore anyone turning up tomorrow. Disgraceful service, I will get someone else to replace the screen and send the bill to them, as this is the second day I have lost a day’s pay.