Shocking customer service. I've been on hold several times for well over an hour. They finally called me to make an appointment, I was out and unsure which days I was free so they cancelled my claim and told me to submit a new one. One appointment was cancelled by them at the last minute. Catalogue of bad service, bad experience. Most frustrating thing is they never answer calls. Who has the time to sit for hours on hold? All in all very poor. If I didn't have to use them because of my insurance I would have gone elsewhere straight away. I can't believe their website promotes high levels of customer satisfaction and awards. Complete joke.