I'd never choose to use Auto windscreens again and only did this time because it came with my insurance! I first noticed the chip on Wednesday 13th January... or it may have been 14th. This was just a small chip but was worried it might become something bigger with frosty nights. I was given Friday 22nd January but was telephoned the day before to be told a technician wouldn't be available, so REBOOKED for Wednesday 27th between 8 and 13:00. No one came so I telephoned at 14:30 to be told the computers were down so they didn't know who was supposed to have come and why they hadn't and couldn't arrange another time. No one telephoned me the next day so I phoned them and was told my technician had been off sick and it was REBOOKED for February 12th. This was cancelled the day before and REBOOKED for March 2nd! On Monday 29th I was telephoned to say it would need to be REBOOKED AGAIN and it would probably be a few weeks before another appointment was available! At this point I asked to speak to the manager. Jasmine was very apologetic and arranged for Michael to come the next day, today 1st March. Which he did, keeping me fully informed of when he'd arrive, and arriving when he said he would, was very polite and did a brilliant job! BUT, why did it necessitate me speaking to the manager, explaining this was the 4th time it had been cancelled, before I got this excellent service? Come on Auto Windscreens, you can do better than this! When the computers went down, I was told it was always happening! Well something needs to be done about it then! I have emailed my insurers to suggest they use another company.