I have noticed the reviews have either been very poor or very good. The latter being by the relieved when all went well. The earlier being by the frustrated when something has gone wrong. To me, the measure of a great company is one that provides good service when the job goes well but even better service when something goes wrong. The starting point of good service is good communication. This company suffers because customers are not allowed to email them and phone callers are treated to a wait of up to an hour then have to deal with a terse unfriendly attitude when they finally get through. A bit of customer service training and a few extra bodies answering phones would work wonders. Until that happens, I would give them a miss. Mike Williams (Retired Group Chairman of a plc)