Do not touch this company with a barge pole. 10/3/16 waited for an hour for the telephone to be picked up at 7pm. No answer. Called my insurance co. They somehow got me through. Spoke to Dawn who booked me an appointment from the Romford base . Given date of 15/3/16 with ref number of 8805358 between 9am and 5pm. I was told i would be called on the day and given an ETA. Not heard anything by 11 am on the 15th, Called and actaully managed to get through to the customer service number. Spoke to David Aughton and I was told there was no booking for me on that day.The next booking would be April 1st. I was not happy and was promised a call back. Still not heard anything after 24 hrs. Called my insurance co , now have an appointment on Sat 19/3 between 9 and 1 with National Windscreens. When my car insurance is next due ,whoever has the cheapest quote before completing the transaction I will be asking what glass repair company is authorised by them to make repairs . If it is this company I will not be taking out insurance with them I am trying to get a small chip repaired which is not to much of an issue. God help if I needed a full windscreen. I asked for recompence as I had taken a day off work for this repair . I was offered a waver of the excess charge as gesture of goodwill . My policy arrangemnet is if there is a chip no excess charge the bill goes straight to the insurers, This company is a complete joke. I suggest you warn your insurance companies about this company , perhaps that way they will start to lose business and may wake them up to provide a service we require.