My windscreen needed replacing and despite the damage being within my line of sight, the earliest appointment they would offer was 3.5 weeks later. The day before the appointment they called to cancel as the technician was not available and the next appointment they could offer was a further 3.5 weeks away. I complained that this was unacceptable, I could buy a house quicker than they could replace a windscreen and asked to speak to a supervisor who was not available but was going to call me back...I'm still waiting. Fortunately my insurance company approved the use of a different company because of the ridiculous waiting time and my windscreen was replaced within two days by National Windscreens.