Was put through to auto windscreens by my insurance company to replace a rear windscreen was told somebody would be out on the Friday 7th May nobody arrived, received a text at 9.40pm apologising and was told I would get the 1st available appointment. I received a phone call on the Saturday and was given an appointment for the Sunday morning 9th May between 8.24 - 10.24 by 11am nobody had arrived I phoned up to be told there was a scheduling error and no available technicians in my area and that I would receive a phone call in the morning to rearrange I phoned up 3 times to find out why I wasn't given a temporary cover for my window as it states on the website that if the window cannot be fitted a temporary cover will be for the woman to tell me that isn't what happens and could I cover it myself, so I was left again with no back window or anything to cover it. I phoned up yesterday morning and spoke to a lovely young man who apologised and said he couldn't understand why nobody had arrived or why I wasn't given a temporary cover on it and that my screen hadn't even been collected from the suppliers, a technician came and fitted it yesterday evening to find it doesn't even fit properly so he has had to tape it across the top and order another 1. I've then phoned up to find out when it will be fitted to be on hold for over an hour