Should be NO stars not one, Shocking, deceitful appalling no existent service! Never ever use this company. Called to book an appointment, £75 excess taken only then to be told I would have to wait five weeks for the replacement windscreen (not acceptable on a fully cracked windscreen). Suggested this was not acceptable so they offered to escalate the case, which I choose to do - what a mistake as a result of this, the original booking cannot be booked. No return call for four days, then spent over four hours on one day holding in order to be able to speak to someone, tried all numbers including new inquiries - still nothing. Called Auto-glass and got an answered call within three minutes and a booked appointment four days from the call. Never ever again - this is a shocking company and I am still trying to collect my excess back from them.