I just tried to get my wind screen repaired by a rival company (my insurance company chooses) they couldn't repair it as it is s previous repair gone bad but I should call office and they should rectify the issue. Sadly the previous repair was with autowindscreen. I call then and the best they can do is refund my insurance company for the repair (I'm no longer with them) if I'm lucky I MIGHT get my £25 excess refunded but they don't do that normally. Also they want it made clear: Even though the website says "we guarantee all repairs and replacements" They only "standby repairs workmanship" and do not guarantee them. The best is a money back (to insurance company) offer. So I'm left with a windscreen that is worse than before the repair and hopefully £25 returned to me if I'm lucky. Extremely poor customer service. Please don't use- Admiral insurance no longer use them. I won't and will be going to the other company with "auto" in there name that does "guarantee ALL repairs"