Dear Sir/madem , I feel really disappointed with the service I received, explained below. -Reported for repair on Sunday for broken passengers side window -Appointment confirmed on Monday evening by text for Tuesday 11:00 and -No update from Technician or Customer services until 13:30 - Technician arriving 14:30 hopefully - as Driving Instructor I lost 3hr of lesson worth £120.00 - At least they have let me know that Technician gonna be late in the morning so that I don't need to wait for 3and half hr, also I would have give lesson in the morning - No care or value for customers - I wouldn't recommend this Services to anyone who has value of their time it's really frustrating Lalit Mall 07456 509313