After spending over 4 hours trying to get through to them they asked me to pay the excess of £75 as the claim was going through the Halifax insurance company. After paying the money by debit card they then told me it was a month waiting before they could fit the screen. After various phone calls to the Halifax to complain as my MOT was due in a couple of days Auto windscreens agreed to fit the screen the day before the MOT. I was going to cancel them doing the work and use a more reliable company But as they now gave me a firm date before the MOT I trusted them to carry out the work. On arrival of the windscreen technician, he took one look at the windscreen and said they have sent the wrong one.and we will be in contact. I again tried to get another date to no avail until I again contacted the Halifax insurance company direct who said that if Auto windscreens do not give me a date within a reasonable timescale they will contact the underwriters to give me another windscreen company that can carry out the work more quickly. To this Auto windscreens phoned to say they could do the work tomorrow if I agreed. I agreed and will be taking a second day off work for which I do not get paid. Fingers crossed they bring the right windscreen and the job is finished tomorrow.