our windscreen had a crack and so we rang our insurance company SAGA and paid our excess £75 and booked a replacement windscreen, we were told that the earliest date was 3 weeks!! not happy we accepted. The day before the appointment my wife received 2 text messages the first saying the name of the fitter and what time to expect him, the second was to say a different fitter and a different time, anyway we were expecting a fitter on the day. The day arrived and a phone call from the fitter to say we were his fifth job and he would be with us in the afternoon. The afternoon arrived no fitter though, then a phone call from SAGA saying he will not be coming and another appointment for the following week!!! Why the fitter could not ring and appologise himself rather than hide behind our insurer is just another reason to avoid Auto Windscreens and SAGA need to review their approved repairers