Booked for a replacement windscreen 4th May 2016 and told that it would be 31st May at the earliest. They told me that i would receive a text the day before from 2:30pm and a phone call on the day, when they are on their way to me. I had neither of these. The guy came inspected my car as usual. And it was only until he took the new pane of glass out of his van to tell me that they had ordered the wrong pane of glass for my car. He then suggested to re book an appointment as he couldn't do anything and it wasn't his fault. I felt disgusted by how the guy wasn't going to and resolve this themselves and his attitude wasn't great either. After a settled debate he packed up and left. I got straight on the phone to their call centre and told them what happened that i wasn't happy. All they could do is apologise (which to me isn't good enough). They re booked for the 20th june but i requested to have first refusal if a cancellation came up. They phoned me the next day to say they could do the job for the 9th, which i accepted, but i didn't want the same guy who came because the lack of good customer service. Well today is 9th June. I had not received a text to estimate when the job was being done. I phoned the call centre once again to establish what time the work will be carried out. The woman said it would be between 2-4pm and that i would have a phone call when they are on their way. Only at 4.03pm did the same guy turn up but didn't get of the van for a further 5 minutes. He knocked on and had a stupid grin on his face. Asked for my keys and told me that the job lot would be done in 45 minutes. During the work being carried out, the guy was on the phone several times, some of those calls were personal as i overheard. The job didn't get finished until 5.15pm . I wasn't happy and thought the guy was cocky. I will not be using this service and will not recommend to anyone either. Very poor service and will complaining to head office about this issue.