I was directed to use Auto Windscreens by my insurer (SAGA). The initial interaction was less than satisfactory (hard to book a specific day and time to have my windscreen replaced; lack of call back; offered a slot that did not meet my availability). Persistence on my part paid off and I was given a slot at the Kidlington, Oxford centre that worked for me - although it should not be this hard. The fitting of the windscreen however was excellent and the fitter courteous and did a perfect job. For me the outcome was good; the initial engagement was not good and should be improved.