It's been nearly six months and issues are still going on. Before Christmas last year I had to use them due to my insurance, first appointment they never bothered coming, no telephone call nothing, I had to call to see where there were to be told there weren't coming and make another appointment, 2 weeks later they appered, put me a new windscreen in but left me with a rattle, I called and told them this and said until the rattle was sorted I wasn't paying the £80.00 excesses, they agreed and booked another appointment for a technical guy to come and look at the rattle, again not mended, 4 visits from them and still a rattle I was told to take it to BMW, so far I am out of pocket as I am self employed and my car is my busniness, I take it to BMW and nothing found. Completey fed up with Auto Windscreen at this point, then the cherry on the cake, driving with my 11year old grandson down the motorway at 70mph the rim of the windscreen came loose making an hurendous noise making my grandson panic and me nearly crashing the car, I pull over and the whole top part of the rim was completey loose, so I had to duck tape it back toghter. I then noticed a chip so called my insurance company and asked then to send a different company, they did. The other company notice the issue that was making the rattle within 10 mins of taking the screen out, also saw other issues created by auto windscreen and fixed them to, finally my windscreen was safe. Then and this is the best bit, I get a bill for the windscreen that Auto windscreen put in, I was also are made to pay the excess because the rattle had been fixed ....by another company I my add. I have lost nearly £300.00 In loss of busniness and charges all due to the incompetent work carried out by Auto windscreen....I am still arguing the fact that they never sorted the rattle out, scared my grandson half to death and I am out of pocket, all they care about is the money, they don't care about your safely or anything...terrible company