After having to wait over a week for a screen replacement I expected better. Whilst the 1st visit wasn't perfect - the fitter arrived late/failed to communicate/fitted a scratched screen - at least he did arrive!! I then wasted a 2nd 'morning' waiting for a replacement screen - after not hearing from my fitter (who had 10 minutes to get to me 'on time') I called to find out where he was. He called 15 minutes later to say that he wasn't arriving as he had no screen to fit. On both occasions I had booked a 'morning appointment' and on both occasions I was given a different time slot - 13:00 'til 15:00 and 11:00 'til 13:00 - the first arrived after 3pm the second would have arrived at about 2pm had he actually arrived! USELESS booking system and pathetic customer care! Does this bother you at all Auto Windscreens??