The appointment was made by a polite and helpful lady on the customer helpline for today, as promised I received a text giving and approximate time the day before, and following that the windscreen technician, Dan, called me this morning to confirm a time within the quoted time scale. He called again to let me know he was running a little late and would be 20 minutes, he arrived 15 minutes later. Dan was polite and following a quick survey of the car for existing damage began work, He was careful to protect both interior and exterior surfaces of the area to be worked on and explained any all items thoroughly to me as the work proceeded. Finally he cleaned all effected areas, and explained the time scale before the car can be driven as well as to take care with cleaning the car by hand for a couple of days and not to use pressure washers for a week. All in all a fast and efficient service that I would highly recommend. Thank you.