Arranged for a windscreen to be replaced via an insurance claim to a Mercedes Sprinter. They did what they said they would do, so no arguments there. 2-3 weeks later the windscreen cracked from the centre bottom, protected by the bonnet, and across, about 200mm up. Informed them and they arranged for the screen to be replaced under warranty. Fitter arrives to do the job and refuses as he claims there is impact damage and leaves. Photo's taken and company contacted again. Spoke to Craig Shipley in the call centre, went through the issue and offered to send photo's but he had his own and agreed that there was no impact damage and the screen would be replaced. Fitter arrives and refuses to do the work. Craig Shipley contacted, whose attitude has totally changed, and he refuses to do the work. Complaint logged with company and a response was made from them, leaving a message, from an unknown and un named male, who informed me that they would not be replacing the screen, but more than happy to charge me again for it. Typical negative response from a huge company, whose attitude developed into one of no interest, refusing to accept any form of liability for faulty goods and making claims that they have not offered to substantiate. Now I am left with a van which will fail it's MOT tomorrow due to the unprofessionalism of Auto windscreen personnel. I have had no opportunity to try to resolve it with them because they simply refuse liability, that's it, end of story. Waste of time and effort.