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Auto Windscreens are without doubt the worst company I have ever had the misfortune of having to deal with. Over the course of 6 weeks and a litany of errors they completely failed to replace my cracked windscreen. I had to take holiday leave and use my own time TWICE to visit their install depot. The first time they ordered completely the wrong glass, the second time I attended and the glass simply hadn’t been ordered. They promised an installer would attend my house the next day. Eventually after waiting all day somebody did attend at 16:30, took out the old cracked windscreen only to find the new glass was too big and wouldn’t fit so they had to put the cracked windscreen back in, causing more damage in the process and glass everywhere which I then had to clear up. To make matters worse over the course of 6 weeks Auto Windscreens couldn’t be bothered to contact me, leaving me to phone them and do all the work chasing them to try and find out what was happening. The irony is that their phone line is always busy and whilst on hold I am forced to listen to pre-recorded lies about how they are industry leaders with a 97% review score, able to supply and fit ALL types of vehicle glass. Oh well, lies, lies and damn statistics. I complained to their customer service department hoping form some form of good will gesture for all the time and effort wasted, but got nothing. PLEASE if you have a choice save yourself the hassle and DO NOT USE AUTO WINDSCREENS. They are simply an APPALLING company with zero customer service skills and a don’t give a damn attitude. AVOID Auto Windscreens.
2 months ago
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Auto Windscreens has a 3.6 average rating from 1,074 reviews

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Alice, Customer Support

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