After a month of making an initial booking for a replacement screen and paying my £100 excess fee this company has failed to serve me...I have had 2 appointments at my local fitting centre in Ipswich cancelled twice which caused me to waste two days holiday from work, they then left me in the dark for another week with no updates as to what was happening which led me to make the decision to cancel the whole booking I am now waiting for my £100 to be refunded and I will most probably have to chase that up aswell..avoid this company it's not worth the frustration and inconvenience....totally unacceptable