I had a repair to my windscreen some time ago, it lasted approx 6 months. I contacted auto glass who came out and did a 2nd repair. This has now failed. I called auto glass who informed me that I was entitled to a new windscreen as it was a 3rd fail. They came and informed me they would not fit the windscreen as the fail is not bad enough!! They told me it needed to be cracked! Why? it was a stone chip on the 1st 2 occasions so why now does it need to crack! I have a large stone chip in my window so much so people approach my vehicle and say that needs doing its so bad! I complained to auto glass and now they want to charge me £75 and think this is the answer to my complaint.