10 days ago my car was broken into - usual unfortunate stuff. Called my insurer who assign all glass related items to AutoWindscreens. It is an american vehicle, so a bit of a pain for parts, I checked on progress with AutoWindscreens and they said they couldn't locate the glass. After about 10 calls I tracked down one which they should have been able to themselves, but no matter - I was more incentivised than they were I guess. That was 8 days ago and they still have not ordered the glass - systems - procedures. Said I had to have an appointment for them to order the glass - and what happened in the end - they ordered the glass without an appointment. So I will end up with no car for 3 weeks - no courtesy car - lots of sorry's, . Avoid - the only thing they did efficiently was take my £70 surplus charge.!