I have two vehicles insured, one with The AA and one with Marks & Spencers car insurance. Both of these insurers provide windscreen repair as part of their policy (via Autowindscreens), with an excess being £75. I've made use of this feature of my motor policy, and both times (regardless of insurer) Autowindscreens was the actual company who provided the repair service. I've had the front full-screen fully replaced on an ageing 1994 Mercedes E220, and I asked Autowindscreens to come to my place of work to do the task. They were able to book my repair to be done without two days. The technician that came to remove my old screen was professional and went out of his way to help me (he gave me a quick lift to my local Tesco (as my vehicle could not be driven until the glue securing the new windscreen had cured/dried)). On the second car (a 2005 Vauxhall Astra), I had a minor crack that was filled with an air-bubble, I asked Autowindscreens to pop around to my house to do the task and as before, they were able to book a visit from a technician within two days. The technician came to my house, explained what he was going to do and finished the job within 25 minutes (he used a vacuum pump to remove the air bubble and injected some sort of glass resin into the crack). He informed me that my £75 excess would be refunded as he didn't need to swap out my full windscreen. I am thoroughly pleased with this company's ability to book an appointment that's convenient to me (time and location wise), and I am pretty impressed with their technician's attitudes to customer-care. I can also vouch for their customer after-care, I called their main 0800 customer support number and asked for a copy of my receipts to be resent to my email address and they honoured my request within the hour of me asking. Give these folks a try when you next need your windscreen replaced or a minor crack fixed -- especially if your car insurance policy covers windscreens, then it's pretty much a no-brainer!