They are my insurers preferred option, i found their booking procedures satisfactory and they notified me the day before with my appointment time,as they said they would. I was greeted by a fitter on arrival, I asked could I see the new screen,he said "why" well I replied "because I've paid for it and I wish to make sure it's a vehicle manufacturer windscreen", normal I would have thought for someone having a screen fitted to a relitivly newish car, but obviously not. I then said "where would you like me to park my car for you to work on, would you like me to park it in here where you have the new screen" he said "no you're not allowed because you're not insured to move the car on our property" well I thought I think you will find I am , I've just driven it here and I have a full policy. Anyway fair enough I didn't want to make a fuss, so I said how are you going to get the car in here he replied " I'll drive it in" I thought I don't want to be awkward but I asked "are you insured to drive my car " my loved and cherished car. I thought a reasonable request. He said " of "course we are" this reply was then echoed by a colleague walking past whose tone of voice towards me made me feel awkward and a nuisance. So I just said don't talk to me like that I'm a customer I'm just asking reasonable questions. Anyway the work was carried out satisfactory in the end , so that's good!! But I don't understand where has good old fashioned politeness gone, you would have thought I was some youth turning up at some club with all this alpha male ego stuff floating around.