Had my van window broken.@ 15.43 Contacted AutoWindscreen customer service to book in for repair. Being told that someone will get back to me asap. NO CALL!! So called again @ 19.35 ,they told me someone will get in touch with you shortly. Received a text message @ 22.09 asking to call back. So I did , but was informed that apparently they tried to contact me at 16.10. After complaining they offered me to drive to coventry from Birmingham next day ,in an unsafe Van or wait for another 3 days. Conclusion: 1.I have provided TWO mobile numbers in order to prevent any miss calls/text. 2.When I called at 19.35 they're was no mention of a their phone call (made @16.10). 3. I could no go to work as a result since my vehicle is not secure which means lost of earning . SHOCKING!! I had been told that they had a very good reputation and that they value their customers. However, I have been disappointed in this. Company’s reputations depend on giving a good and decent service.