Called Romford branch on 2nd sept. and arrived on. 3rd and placed plastic cover in rear windscreen. Arrived on 11th and fitted windscreen and windscreen washer did not work. He fitted in correctly the cover on the rear boot and opened the boot and it got jammed and and absorber got jammed and he pushed the boot with force and boot started making cracking noises. He Aggressively, huffed and puffed, pulled plastic bits and could not fix it and said it was broken by previous technician . He then swearingily phoned and spoke to supervisor and left that they will be ordered tomorrow and somebody will be in touch. Nobody phoned and i phoned and to my image denied the claim of damaging shockabsorber. Made numerous phone calls and to date not heard and today I made an official complain to saga insurance.Cannot drive car , now nearly4 weeks. Cowboy job. No professionalism!!!