From beginning to end the customer service to management are unprofessional and lacking in communication. Had my windscreen replaced in my Mini, Auto Windscreen used cheap glass which then needed replacing again after a few months. Staff, especially management in the Oxford office is rude. I was left chasing for a couple of hours trying to find out when they will arrive. I then find out they have gone to an address i was previously at and didn't take down any information i had discussed in the beginning. I constantly repeated my details to a further 3 people only to then find out that it was still not updated when i had a follow up from the complaints department. I asked if i will have a courtesy call or email to advise how they will progress with my complaint but was told they can assure me they will and that was it. I also had to wait nearly a months before i can get the windscreen replaced as they are too busy. Would not use them ever again and would advise anyone else to avoid.