I was really nervous about using this company given all the negative reviews out there. But they are also half the price of Autoglass so I went ahead. Glad to report that Marcus who came to do the repair was excellent and I had good communication from the company from when I booked the appt till when the technician arrived. Thankfully it was just a repair and not a replacement. Due to the uncertainty over whether it would be a chip repair or windscreen replacement I didnt pay upfront but paid after Marcus had completed the repair. Cant fault the service at all.