They didn't turn to the first appointment. We sent to a fitting centre for a second that they didn't book with their own fitting centre. August 17th we first contacted them it's the 8th September now and again we have no confirmation of todays appointment. I have been dealing with this on behalf of my daughter, I have put the complaint in on her behalf as we have a password on the account but due to data protection they won't talk to me now so they must have been wrong to talk to me in the first place. So they will now be reported for a breach of data protection. Lots of promises for calls back, updates, calls from managers. Not true. Such a dishonest company. Avoid at all costa. When your insurance is up for renewal make the policy does not use Auto Windscreens. Still uncertain when the windscreen will be replaced. My daughter is a key worker and the windscreen is cracked in 4 directions on the drivers side.