When I phoned to report a crack on my windscreen and arrange a replacement, the man on the phone was efficient and booked me in for a repair. However, it was for 10 days ahead. I felt this was too long, but he just said that was the first available slot. He didn't give any other options. I decided to see if another provider could do it faster. In driving to the industrial estate I spotted Auto Windscreens. So I called in and asked if there was a possibility of fixing my windscreen more quickly. The very helpful man booked me in for three days later - but at the industrial estate. He was also very reassuring and explained that the windscreen wouldn't shatter or fall out, as I was nervous of driving with a big crack on it! So I had to take my car to him to be fixed, but it was done quickly, efficiently, and without any problems at all. I had somewhere to wait and I was even offered a coffee. I would have put a very good rating if the operator had been able to offer me the option of taking my car into the centre, as the technician was very good!