Lack lustre processing compounded by public holidays led to a long long delay, I ordered before Christmas... paid with Paypal so they got notification of quick payment before Christmas... I still dont have the item on the 11th Jan and its still not even in the state. It was not actually collected by Aus Post until Jan. Most places were open 29th 30th and 31st Dec and Autolink marked it as sent on 31st, but it wasnt collected until the New Year. A day earlier would have made a huge difference. Like I said, it started with their long processing delay. Now they ask me to review them ....lol. Ah well. Its no way to run an auto parts supply, there is typically some degree of urgency with most vehicle repairs. Id get that processing time way way down.