Hi. Order# 003000000450. I purchased a Pioneer head unit DMH-A5450BT, installation kit, & reverse camera on 9/10/22 Total cost $784.62. But I have changed my mind so I applied for a refund which according to your web site incurs a 5% cancellation fee to cover transaction & administration costs which I find reasonable. But Akash has told me it would be a 10% restocking fee to cover installation costs. The unit has not been installed yet. I did not take the unit with me I left it with you to keep until it the agreed fitting day. According to my calculations the cancellation fee should not be $78.46 but $39.53. Please rectify this & reimburse my credit card accordingly. One more complaint I have which may seem trivial but it may help when you are recruiting & training staff. When I went to your store to purchase the unit I was served by a young man (I am sorry I did not get his name) who was sucking on a Chuppa Chup. I found this to be very unprofessional & rude to serve a customer sucking on a lolly. I maybe in my later years but I do think that when you are dealing with the public standards need to be set & followed. I would not have mentioned this but I think the young man needs to be taught some manners & some tips on customer service. First impressions are most important in retail & when dealing with the public face to face. Thank you for reading my review. If you need any more information please feel free to contact me via Email johnellis33@hotmail.com or mobile 0404092840 Regards John Ellis