Hi Kevin and Support Team, Thank you, Kevin, for your follow-up. However, I must express our significant disappointment with this entire experience. As a business owner myself, I understand that issues can arise, but I also know the importance of making things right for customers. When our team encounters delays or errors, we always prioritize our clients by offering a gesture of goodwill, whether it’s a discount, gift, or credit, to show them they are valued. Unfortunately, this same level of care has been absent from our first interaction with Automotive Superstore. It has been over a week since we placed our order, and what should have been a simple process has become a frustrating and time-consuming ordeal. We have not received any proactive updates or compensation for the inconvenience, which leaves us questioning the value you place on customer satisfaction. We had high hopes for a positive experience with your company, but unfortunately, this situation has left us with a sense of frustration. Had this been handled with more urgency and care, we would have gladly left a 5-star review and recommended your services to others. Instead, we are left wondering if our business is truly valued. Please consider this feedback as an opportunity for improvement. We expect the prompt delivery of our order and hope that moving forward, your team will take steps to prevent such negative experiences for future customers. Regards, Eddie Enriquez