I found the service from autonet very poor. I renewed online and recieved my documents. Then they informed me ineeded to pay a further amount and gave me a link to do this. I followed the link and found someone elses name address and credit card detail already submitted on the form! clearly a lack of security on their website! i added my details and paid the extra amount. They said i did not! i waited a while to see if it did come out my account. During this wait i they cancelled my insurance and paid me less than half the money back. They customer service is slow and rude. Now with vanline direct no problems.