The call handler provided good and clear explanations to any queries about the policy and further information of potential 'add on's' to the policy. Was happy to reshape the information, or break it down, when I did not understand. Was patient and gave the time that I needed, I did not feel rushed. I felt that any decision I made was my decision and did not feel pressured into making final decisions. They were happy for me to go away, take time and think about it if required. I felt that the policy was good value and met my current needs. I am pleased that a conversation was held rather than on line as I felt that I obtained more in depth information than I would have on line.