I was reasonably happy with Autonet initially, and they dealt with a claim and transfer of insurance to a new vehicle without a problem. However a subsequent issue has arisen which has left me severely disappointed and concerned in relation to this company and I will not be renewing with them. When I took out the insurance with them, I was specifically asked about towing a trailer and I informed them that I had a trailer and used it regularly. this was fine and they confirmed that the trailer was covered albeit third party only. They then sold me an add on breakdown cover with the RAC. What they didn't tell me was that this cover specifically did not cover my trailer. Only when my trailer broke on holiday several hundred miles from home, was I informed that my breakdown cover did not cover anything happening to the trailer. RAC advised me that they do an add on trailer cover product, but Autonet did not offer me this, nor send me any terms and conditions of the RAC cover, nor advise me that I needed the trailer covering as it was not covered by the product they sold me! As a result, I either had to pay for the trailer to be recovered myself (extortionate collection and then mileage costs) try and get it mended (tricky as it couldn't be towed and I was on a camp site, and due to depart that day) or leave it behind and find another way to get everything home. Autonet left me to it, and didn't accept that they had sold me a breakdown product that was not suitable for me as I was likely to be towing a trailer. We ended up sending some of the family home on the train, re packing the car with the trailer stuff and abandoning it on the campsite. The last day of our holiday was ruined, and we now don't have a trailer, broken or otherwise. By contrast, my last insurer Hastings Direct did everything they could to get my family home when they broke down just short of their destination, and couldn't get the car repaired. Sorry Autonet - not what I call good customer service - complaint to the insurance ombudsman on its way, for reimbursement of train fare and lost trailer!