Having obtained a quote through Confused.com I felt, despite giving the reference I had just been given on their site, I was starting the process all over again. I had rung purely because I had a small query. I had to wait a long time for a reply on the phone from autonet and another waiting for the credit dept. I then had to answer most of the questions again in order to pay. Checking credit status if fine but these were all the car related questions. This was annoying and time wasting but worse, I sent proof of ncb as an attachment with a note asking for confirmation. The next day I again asked for confirmation of receipt. About a week later I had an email saying my insurance would be cancelled in 7 days if they did not receive my ncb. Again no reply by email. I therefore rang again. At least this was answered more quickly but it took several waiting times for the person dealing with me to check emails and confirm it had been received. The excuse for delay 'there are a lot of people contacting us about ncb.' My first email had been received and all correspondence from me had full ref nos and car details. The whole experience was frustrating unlike the response of Allianz who had helped me source my details since they were lost after a computer crash since last year. Not the feedback you want I am sure.