STAY AWAY FROM THIS INSURER! THEY CHARGE YOU ADDITIONAL DESPITE YOU SUBMITTING NCB & INFO I have used the comparethemarket.com website and after getting the best deal I opt to chose Autonet despite their bad reviews on another site. I in honesty always input the correct details, including a non fault incident in Aug 2015. My previous insurer reduced my ncb to 3 year instead of 9+ as the claim under investigation and is not settled which the site does not give option to add further. After purchasing the insurance and submitting my ncd letter, I was not acknowledged but after month they issued my further payment of £186. I called their customers service who was unhelpful and added because it was not added the claim was 'settled' I am liable to pay extra. Excuse me the comparemarket website does not has further options or further option added on to input this. This is outrageous...surely Autonet you are aware of the comparemarket website quote layout questions. I have not hidden anything but provided answers to the online questions. i was advised i would need to pay this amount until my claim is settled. I requested for confirmation letter of this amount to be fully refunded once the claim settled by my insurer. Instead you have sent me invoice for the extra payment demand to me paid within 7 days. I am very annoyed indeed and feel the company using silly excuse to charge me extra. I have never come across such experience with insurers using information against you to gain. I and wished I did stay with previous insurer as your not getting the best quote at all but distress! Autonet Please see the quote made and correctly honour this otherwise I will complain to the ombudsman and to LV directly.