Autonet. The most unprofessional service I have ever used.
I deeply regret moving to Autonet from my previous insurer. After paying them a deposit, they tripled my premium from the quoted price, due to a mistake on their part. When I disputed this price hike, I was told that my only option was to cancel then take insurance up with them again.
Despite this hike being their mistake (someone had altered my policy from TP to Comp), I would be charged cancellation and admin fees - but would be charged even more if I left to go elsewhere.
Within two weeks, Autonet demanded two deposits AND helped themselves to a payment from my bank account, in order for me to keep my car insured. The new policy (mysteriously) has the same policy number as the policy I was forced to cancel and between cancellation emails, demands for further information (which had already been provided) and more, I am left out of pocket and with no idea of whether I am in fact insured or not.
A promised refund has not been received. In fact, Autonet have now informed me that they treatise yet more inexplicable payments! It is impossible for this to be the case. Autonet is at best, unprofessional and at worst, a scam. My money (if I had any to spare after this debacle!) would be on the latter.
9 years ago
Autonet Insurance has a
4.5
average rating
from
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